Vello
Vello is IDEXX’s client communication platform for veterinary practices and pet owners, combining scheduling, reminders, messaging, and follow-up tools.
What is Vello?
Vello is a veterinary client engagement app and web platform from Idexx that helps practices and pet owners stay connected before, during, and after visits. It is built to work with IDEXX practice management systems such as ezyVet, Neo, and Cornerstone, so appointment details, reminders, and client communication can stay in sync with the practice workflow. Practices use Vello to automate appointment and service reminders, manage two-way texting, support online scheduling, and send post-visit follow-ups. Pet owners can use it to view appointment information, access records, request refills, and communicate with their clinic from a mobile device or browser. On Mac, users may encounter Vello through browser-based access for practice workflows, while pet owners may also use the related mobile app on Apple devices.
Key features
- Automate appointment and medical service reminders
- Send and receive two-way text messages with the clinic
- Support online scheduling and appointment requests
- Share post-visit follow-ups and client surveys
- Let pet owners view appointment details and records
- Request prescription refills from a connected clinic
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Safety overview
Status: Safe
Vello is legitimate veterinary communication software. Its access to appointment details, pet records, contact information, and messaging is normal for its purpose of connecting clinics with pet owners. If you use it, expect it to handle practice and client communication data; sign in only through your clinic’s normal workflow and keep your device account secured if messages or records are sensitive.
Recommendation: Keep Vello if you use an IDEXX-connected veterinary practice or rely on it for appointments, reminders, or clinic communication. Remove it only if you no longer use that clinic workflow, understanding that you may lose convenient access to messages, scheduling, and pet care information through the app.
Common paths
/Applications/Vello.app
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