Screens Assist
Screens Assist is a macOS remote assistance app that lets you share a secure connection link so someone can help with your Mac remotely.
What is Screens Assist?
Screens Assist is a remote assistance app for Mac that helps users receive help from family members, friends, clients, or support staff through a simple shared link. It is made by Edovia Inc. and is designed to work with the company's Screens remote access app, so the person offering help can connect to the Mac after the request is approved. The app guides users through enabling macOS Screen Sharing and can simplify setup for one-time support sessions. Common uses include troubleshooting, guided help, and short collaborative sessions where another person needs temporary access to the Mac desktop. On newer versions of macOS, it can also use an optional helper tool to automate parts of the setup and clean up settings after the session ends.
Key features
- Generate a unique link to invite someone to connect to your Mac
- Let you approve or deny each incoming remote assistance request
- Guide you through enabling Screen Sharing on macOS
- Support temporary troubleshooting and one-time help sessions
- Work with Screens so a helper can connect using Edovia's remote access app
- Optionally install a helper tool to simplify setup and restore settings after a session
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Safety overview
Status: Mostly safe
Screens Assist is legitimate remote assistance software for macOS. Its purpose involves remote screen access, so it may prompt for normal permissions related to screen sharing, local network access, or administrative approval when installing its optional helper tool. That helper tool is meant to simplify setup and turn certain sharing options back off when the session ends. Only accept connections from people you trust, and close the app when you are done if you do not want your Mac available for a support session.
Recommendation: Keep Screens Assist if you use it to receive remote help on your Mac or want an easy way to invite someone to assist you. If you no longer use remote support through Screens, you can remove it without affecting macOS itself, though future assisted sessions will require reinstalling it.
Common paths
/Applications/Screens Assist.app
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